3123 Nutrisystem Consumer Reviews and Complaints
How do I know I can trust these reviews about Nutrisystem? Our moderators read all reviews to verify quality and helpfulness. There is always a food selection that will meet your cravings and satisfy your hunger. Did you have plateaus like this? Hi Kari, We are sorry to hear that you are unable to eat our food and we apologize for the poor service you've received. Pleased with the conversation with my counselor. Thanks for taking your time to write this.
We are so happy to hear that Chanta was able to help you gain a better understanding of the program! For more information about reviews on ConsumerAffairs. My NuMi bottle issue was already taken care of.
He therefore missed the window to order the bottle in time for the 2nd month shipment. We would like to have it delivered with the order that is coming up for the 3rd month - we get auto delivery, so it is already set up. We are happy to hear that your water bottle issue has been handled but are sad to hear that your husband is still having issues.
We will be assigning this to a member of the Consumer Experience Team who will be reaching out soon. I am very disappointed with the food. Most of it tastes the same to me and actually upsets my stomach. I did not realize I only had two weeks to cancel and much of that was mostly drinks.
Then you keep trying different food thinking something will be edible. I know there is plenty of fine print in contracts that should be read. I do not recall being verbally told about these conditions. This was a lesson that left a very bad taste in my mouth. We are sorry that the foods upset your stomach and that you were unaware of the auto-delivery nature of the program.
Not clear when I ordered that it would be on automatic order. Food is not good, not good instructions, dinners were bland. Too many entrees with spicy tomato sauce and cheese, dinners are bland. Shakes made me sick. Emails were only to sell more. Thank you for writing this review. We are sad to hear the foods were not to your liking and that the deliveries would be automatic.
We will be looking into your account and reaching out soon. This is a follow-up to the review I posted on September 5. Soon after I posted my first review, a rep from Nutrisystem contacted me via email. The email was courteous, professional, and apologetic for the experience I had.
The rep went on to offer replacement of the damaged food items I had received and encouraged me to give their company another try. In light of this swift response and their sincere desire to ensure that I was happy with their product and service, I am revising my review.
I accepted a ready-made menu that containing some items that I did not enjoy. In the future, I will make a point to select food items that I now know to be more to my liking than others. I am very pleased and heartened by Nutrisystem's timely reply and concern for my purchase. They deserve a second chance. I ordered my month's supply of diet food from Nutrisystem with high hopes. When the food shipment arrived, most of the frozen breakfast items were broken into small bits; when I opened the packages, the bits fell out.
Then I tried the frozen lunches. Since I take these to work, the only heating option is microwave. Anything with bread or chicken comes out chewy, gooey, and icy cold in the center.
It actually made me gag and lose my appetite, which wasn't the diet plan I expected. I am very careful when reading agreements, and for this item to be overlooked was no easy feat. Fineprint at the end will do that to you. To add insult to injury, the obnoxious customer service person on the phone refused to accept my cancellation until she badgered me with questions and hard sell tactics in a desperate attempt to keep me buying their awful food.
Overall, this was a horrible experience. I will never use or recommend Nutrisystem again. We are so sorry to hear about your poor experience with the delivery of your foods, the food itself, and the representative you dealt with. We will be taking a peek at your account and reaching out soon. Was not satisfied with the taste of most of the foods, had to throw it away and buy something else, and most of the desserts had an ok flavor, And a lot of meals with cheese.
I was not happy with that. My first order included items I didn't order and one that I'm allergic to its ingredients. I was told by one person the items were probably substitutions and when ready they would be replaced. When I called the customer service lady was very rude, basically stated I was lying and wouldn't allow me to speak to a supervisor. I'm very disappointed with the service I receive so I will take my business to a place that has better customer service.
Went thru a few months of products. Following it closely and exercised Sent email to customer support and I was told to think of it as not wasted but I received nutritional food with fiber Now I know why it only got one star.
Weight loss system worksstale product and no one to answer to except counselors with no control. I emailed three correspondences to FIVE different departments only to receive a notice that they don't reply to emails because they were too busy. I also included to them pictures of the moldy carrot cake, along with the packaging that states the date is still okay. The oatmeal is so stale it sticks to the side of the package and had to pour hot water in the bag to get the product out. Chocolate covered pretzels are stale.
We did call and the rep was very nice and stated that she couldn't do anything except replace our stale food. How many packages were bad? I honestly didn't count how many items I threw awayat their prices ANY wasted product is too many! Doesn't anyone there want to see a photo of the stale food? Does anyone there care? VERY poor about keeping the customer happy, however, are not timid about selling you the program.
Shame on you, Nutrisystem. We are sorry to hear about the spoiled and stale items you received. We will be reviewing your account and reaching out soon. I am not sure why in today's time of electronics that it takes so long to get the information. We are sorry to hear that it took you so long to receive the information you needed for the program. We will be reaching out shortly. Pleased with the conversation with my counselor. I feel I have a better handle on what I should be doing.
I am looking forward to losing the weight I have set my goal for. Thank you very much for your help. We are happy to hear that you feel like you understand the program better after speaking with one of our counselors.
Please let us know if there is anything else we can do to help! I wrote in with a few complaints about some of the food I received; some broken food, bags not sealed and crushed muffins. Allison was very helpful and courteous and was able to change my mood. Thank you Allison for being pleasant and helpful. Thank you for the kind words! We will be sure to pass this compliment onto Allison. Keep up the excellent work on the program, Chris! I didn't know this when I originally call to cancel my account.
Not that I like it, I understand that it was to be paid now. I was on hold for several minutes and when he finally came back he proceeded to tell me that his supervisor was at lunch and would called me back when she returned, "Oh and by the way here's your confirmation for your cancellation". At that time I received an email from my PayPal account, advising me that I just made a payment to Nutrisystem.
The man had the nerve to charge my account while he had me on hold. I have called every day, each rep has told me what he did was ok. This is so sad, that he could do this behind my back and it be ok. My call is being reviewed now sure it is but, we all know how this is going to end. I will continue to call each day until I get a callback. He knew what he was doing was wrong, why else would he have to sneak and charge me. I want an apology and someone to tell me what he did was wrong!
If I were Marie Osmond, I wouldn't want to be known as a spokesperson for a company that has such bad reviews. BBB alone has 99 bad reviews and I am getting ready to add another. I guess that wasn't necessary to be said.
We are sad to hear about the way you were treated when calling. This is NOT okay. After the 3rd call to NutriSystem about a late order, Beth finally came online and made a return customer — yet again — out of me.
We are so happy to hear that Beth was able to straighten things out for you. We wish you continued success on and off the program. Rachel was very helpful in helping me to better understand my needs while on the plan and I am very thankful for her professionalism. So far I am enjoying being on Nutrisystem. All of the food does taste very good. The only negative thing is that when I first order they did not tell me that there was so much chocolate in the turbo box.
I specifically requested no chocolate. Maybe training is advisable for people helping people to order food. Thank you very much. We are so happy that Rachel was able to help you get started on the program.
We are sorry that you received so much chocolate after requesting no chocolate. We will be sure to pass this along for coaching.
Best wishes as you continue on the program. I have been overcharged. Counselors at Nutrisystem keep telling me the issue has been addressed but I do not receive a refund.
This is very upsetting and seems to me to be a bit fraudulent. Please refund my money! We are sorry to hear the NuMi promotion fell off after placing the order. I have been on the Women's Uniquely Yours Program for 13 months, and have lost over 90 pounds. The frozen food is amazing, and I was never hungry or felt deprived. The delicious snacks and double chocolate muffins have kept me satisfied and I never felt deprived. Thank you for the kind words and keep up the awesome work! Canadian turkey bacon egg and cheese muffin missing cheese - Thank you for the response.
I did not to think to take a picture of the back with the information. If this occurs on the next I will. The cheese was missing on two of the sandwiches out of four on this order. I was trying to explain to the last counselor that I spoke to what was happening to me with eating the food and that it was making me sick.
This is not in regards to Kim in returns. Kim was helpful and very nice to me. Anyway, the last counselor I spoke to was so rude and talked over me and would not let me finish my sentence. It's really upsetting that I did not write her name down. It would be the counselor that I spoke to before I spoke to Kim. We are so sorry that you had such a poor experience. We will definitely be looking into this and reaching out soon.
I had a question about my food. Chat with your counselor. Very helpful but our chat was interrupted. I need to know how to continue after the first week. I am still confused on how to continue after the first week. Thank you for reaching out. We will be assigning this to a member of the Consumer Experience team to reach out and assist you.
The quality of food was pretty good with several options to choose from. Unfortunately when they were out of stock they substituted other food! Changing your plan such as delivery frequency was very difficult and why I left. Thank you for the feedback. We are sorry that you left for those reason. We will be reaching out to get further information. Have a good one! Over the last several months, I have tried over and over to resolve an ongoing problem with order fulfillment.
Customer service refused to help and refused my repeated requests to escalate the issue and finally Nutrisystem decided to dump me. Even in my last e-mail communication with Nutrisystem where I yet again outlined the problem, the reply back from Nutrisystem completely ignored the majority of what I wrote.
It looks like if Nutrisystem doesn't say anything about the problem, then it magically doesn't exist somehow. This shows that Nutrisystem has drastically fallen in terms of focusing on customer needs and flat out refuses to deal ethically with the customer. We sincerely apologize for your experience. We certainly do not want a long-time member to feel such a way. We will be investigating this and reaching out soon. I have had a couple questions for your people there and I emailed them for a answer.
First reply was very fast, second was a bit slower but they explained to me the reason why. I have been very satisfied with everything from Nutrisystem!!!
Thank you for your patience and understanding. We are happy to hear you got the answers you needed. We wish you the best of luck on the program! This is the 2nd time I've been on the NutriSystem plan. First time was a hit. Lost almost all my weight and kept it off for over a year. Just a little more weight to lose so I ordered again for 2 months. I attribute that success to my exercise. I know that the exercise has given me the shape that I have now and the muscles that keep me energetic and healthy.
I have read a number of Nutrisystem reviews where people say that Nutrisystem is hard. Honestly it was never hard for me to stick to the Nutrisystem plan. I believe that it was easy for me because of the results that I was seeing. You are able to customize the plan to your personal likings and tastes. I am pleased with the amount of flexibility that Nutrisytem provides. I like to eat a variety of foods and with Nutrisystem I am able to do that and still lose the weight.
I am an all or nothing person so I was all in with this program and it provided me with the results that kept me motivated to stick with it until I reached my goal and even beyond into maintenance. From Size 24 to Size 4 — Is Nutrisystem worth the money? I started out wearing a size 24 and now I have shorts as small as a 4.
Nutrisystem is worth it. Each week when I stepped on that scale and noted another loss in weight I felt proud. Having success is very motivational. I did hit some bumps in the road. Sometimes life throws us curve balls. So no matter what happened in my life or at work, I just kept on keeping on.
I like the structure that Nutrisystem provides. I like eating on schedule. I like knowing what I am going to eat and when I am going to eat it.
Nutrisystem is perfect for me. I have to admit that I was skeptical at first. I thought it sounded too good to be true. Nutrisystem commercials seem like the program would be very simple and easy to follow. I never understood how someone with so much weight to lose like I had could eat the same things as someone with just a few pounds to lose. It seemed to me that we would need different programs but with Nutrisystem we can both use the same program and still be successful. Cutting back on eating out and choosing Nutrisystem instead saved me money.
As other Nutrisystem reviews attest, you have to follow the plan. You have to exercise. You have to drink your water. You have to avoid alcohol.
You have to eat your fruits and veggies. You have to put in the work and you will see the Nutrisystem results. Calories in versus calories burned.
I like the whole idea of Nutrisystem because with the plan you are still eating regular foods. You are given the tools you need to succeed and transition back into eating regular foods again once you have reached your goal. The first few months I had to log what I ate each day. I also logged the amount of exercise that I did. Now I am able to do the logging in my head. I eat more now than I did when I was actively trying to lose weight but I still monitor my weight and if I see it going up I just go back to doing what I did to lose the weight and keep it down where it needs to be.
Weight is going to be a lifelong battle for me. I am always going to have to exercise and watch what I eat but now I know how to do it. I know that if I do find myself gaining weight I can lose it again.
I am going to be very attentive to my body and keep watching myself to try and never be overweight again. I fluctuate between and pounds lost now. I went from weighing in at pounds to weighing somewhere around I have been as low as but it seems to stay right around I have been maintaining for nearly a year. It took me right at a year to reach my goal.
I lost pounds a week each week the whole time I was following the plan. I am still amazed at how far I have come. When I fold my clothes I have a hard time believing how small my clothes are now. I wear a Medium size shirt and in pants. I have some small dresses and shorts.
I can wear clothes for nearly any store. I used to be limited in where I could shop, but not anymore. While I was losing weight my sister also joined Nutrisystem.
She lost over 70 pounds and really enjoyed the program as well. She lost her weight a lot quicker than I did. She was inspired to join because she saw me losing weight. My sister is a little older than me and after having two children she felt as though she would never get the baby weight off. Nutrisystem made it possible for her to get the baby weight off. Nutrisystem provides counselors to help you with your plan.
You can call and talk to them when you hit a plateau. You can also use the forums on the Nutrisystem website to connect with other people using the program. With Nutrisystem you will never feel as though you are doing this on your own. You have a whole support system. They have been around over 40 years and they are here to stay because they really do know what they are doing. Nutrisystem works and they provide a sure fire way to get the weight off and keep it off.
Nutrisystem is different than the other programs out there before they make it simple. You just follow their plan and eat their food along with some additional add-ins that you purchase at the grocery store and watch the weight come flying off. On Nutrisystem you are eating several times a day. Nutrisystem allows you to eat a dessert each and every day.
The desserts are really good too. I love the ice cream sandwiches. They are absolutely my favorite. I also enjoy the cookies. While on the Nutrisystem program I received the shelf stable foods and the fresh frozen foods too. I love the fresh frozen foods but I also enjoy the shelf stable foods. There is not a breakfast or dessert that I did not enjoy. I could eat any of the shelf stable and frozen desserts and breakfasts.
They are all delicious. My favorite breakfasts are the turkey and egg breakfast sandwich, the breakfast burrito, the muffins, and the peanut butter granola bar. I enjoyed having the burrito for lunch and the tuna salad was another favorite of mine.
When you eat the tuna salad you get to put it on sandwich thin bread. I always eat a big green salad with some Nutrisystem approved dressing with my lunch. The dinners were a little trickier for me to find the ones that I liked.
I love the hamburger, the chicken, the pizzas and the spaghetti. I sauté some veggies and add them to the dinner entrée and that makes them delicious. So a typical day on Nutrisystem would go like this. I get up and exercise for 30 minutes to an hour. I drink coffee and water after my workout to get my body moving. Then after a shower I get ready for work and when I get to work I have breakfast. Breakfast is a protein shake and a breakfast entrée.
Most mornings I would have a muffin with a protein shake. Then mid-morning I would have what they call a power fuel and a smart carb, which is some greek yogurt or cottage cheese with fresh fruit. Next I would have my lunch in a few hours. For lunch I would have a big salad with lots of veggies and a low-fat low-calorie dressing. My favorite dressings are Greek yogurt based and considered a limited extra on the Nutrisystem plan because they are 35 calories per serving.
You can have up to 3 limited extras throughout the day. A few more hours after lunch, I would have another power fuel and smart carb. Typically that would be an apple with peanut butter.
Finally I would have my dinner with some more veggies and a dessert right before bed. See how much food you get to eat on the Nutrisystem plan? I always saved my dessert as long as possible because looking forward to the dessert helped me stay away from temptations throughout the day. I work at a fairly large office and there are lots of birthdays and other celebrations. Each celebration is a temptation that I am able to either resist or give into.
I choose to resist those temptations because I do not like how I feel when I give into them. Nutrisystem gives me chocolate so I can resist other chocolate temptations.