Nutrisystem Email Address
Something has gone wrong in the shipping decisions being made, as well as the customer service dept. I do hope someone gets back with me soon. I was having difficulty when placing my order….. It developed weight loss program based on combination of quality products and a balanced meal plan. Pizza tastes like cardboard. The plan itself has been spectacularly successful in helping both of us lose weight. I clicked change my order through the email the the shakes were not an option?
The dinner are awful, breakfast and lunch are good, snacks are hit and miss, but none of it is worth the money. Sorry to hear that that was your experience. The reps have been nothing but helpful anytime I have called. Hope you were able to get in touch with the right person, though. I want to cancel this order I have moved and there will not be anyone there to accept the food. For now I would like to cancel the order.
Could I get a more in detail way to add the shakes? I received the email that I will be charged for next months in several days, however we have decided the plan is not for us- but shakes would be nice. I clicked change my order through the email the the shakes were not an option?
Does this switch need to be made through customer service? They were super helpful when I called. Is there a waiting period between when you can cancel and re-start as a new customer? Most coupon codes are for new customers which I am not. If I cancel, how long do I need to wait to sign up as new customer and receive those discounts?
Please send cancleation number. I need to discontinue my membership at this time. I was told I could do that by leaving a message here by Isabel. Please send a confirmation number. Have returned unused food in fourteen day money back guarantee period. Have not received refund and it has been two weeks, Customer service people have not been any help in solving this matter,. Received non-perishable food last Friday at home: Never had this problem before.. HM phone Thank you. Of course charged for them.
My name is Mona Olinsky. I was previously on the program for 6 months and loved it. I reached my goal of weight loss and then some. I have now started the program back as of August This time it has been a very unpleasant experience due to the shipments and arrival of my monthly food order. The order before this last one, all the frozen food was practically melted. And it was delivered more than a week after the regular food arrived. The whole experience of trying to reach a live person in your customer service dept.
And she managed to get my frozen food replacement shipped immediately. I understood that these things can happen as I was told last month there was a problem with the dry ice. However, this month my regular food was received a week ago today and I still have not received the frozen food. When I finally again got a live person to answer customer service this morning, I was told the frozen food will be shipped today. I am almost out of frozen food selection. After a serious discussion I asked to speak to a Supervisor.
Of course I was told they were all busy and I would have to wait awhile. I did not want to hang up and re-live the whole mess of trying to reach someone. After a few minutes, a Supervisor named Alisha did come on the line. She said I should receive it this week probably by Tuesday.
So at that point I cancelled my next order and my business with Nutrisystem. When I was on the program before I never had this problem. My dry food and my frozen food were delivered to my home either the same day or a day afterwards. I realize they come from 2 different facilities, however, they should still co-ordinate the shipment so that the customer has ALL the food about the same time.
This way the customer can have the choice of what he wants to eat on any day. I no longer can refer people to your program. And I am very disappointed that I am unable to continue on Nutrisystem. Something has gone wrong in the shipping decisions being made, as well as the customer service dept. Last time I was on hold for 45 minutes. I am still going to reach a Director or Senior Vice President in Corporate to share my experience with because they need to know what is happening.
I just placed an order and requested mac n cheese and received mushroom ristto instead. I will not each anything with mushrooms. What do I need to do to correct this order? I am trying to delay my order. Please delay it for one month. I have reached my goal and do not need for at least one month. All of my cheddar broccoli rice lunches were damaged in my last shipment. That is 5 of 5 lunches came damaged. I feel the food was ghastly.
I had pushed my order out 3 times, because I still had food left from the 2nd order I place. I could not eat it. I would gag on it. I would cook my own food or buy weight watchers food. Checked the packages with other products on the shelf and found items that matched sodium calories etc.
I asked for my money back and then I find out my 2 weeks are up. Not a word of this on your website that I saw. I cancelled my next order and from you is a refund less the Thanks for your help.
I did send an email no. I want to add that I just saw your ad on the tv and it says in large letters that money back guaranteed! You need to honor what you say about your program and be up front. I will be looking for my full refund-my next step is to get my bank involved. They are very helpful with things like this. My bank account is overdrawn. I contacted customer service last Monday and after speaking with them I asked for a manager.
I spoke with Deandra who said they would review the tapes and get back with me within 72 hours. I did not receive a call and have not had any contact with her since then. I realize the weather has challenged everyone and if this is the reason for the delay I can understand that. I do hope someone gets back with me soon.
I also am concerned I started program on Jan 11th and received initial one week of food items. Then I received two weeks worth. I paid for a full month and unless I am not understanding something I should be receiving a credit. I want to also say I just chatted with counselor and received helpful information how to change my order. That renews my good thoughts about the program.
I lost 18 pounds in the first week and am continuing to lose. I am very happy and do not wish to discontinue. Waiting for an email reply and contact from manager who promised she would call. She also said she was sending out crush shakes in the different flavors and to this date I have not received an email saying it was shipped. Can you advise on this matter too. This is the only way I can see to send you an email.
This program is not for me. First, I do not like chocolate or peanut butter. In the other box of food: I love the product.. Because I just got a new order on Friday Just wondering after each milestone I got one.. To make me feel better about the lbs I drop..
I tried to delay my shipment again and was told I could not do it. As a result, I would like to cancel my program. One week ago I ordered the Uniquely Yours program. Today I received the dry products of my order… In two days after talking to five different people, no one can find the rest of my order, which is all frozen food!!! Fed ex says the order is Not Found…..
I demand the rest of my order!!! Where is my order? I would like to cancel my participation as of February 22, Please send me no more food and do not charge me. I am trying to cancel my auto delivery can you assist me? Or should I just send it back when it arrivss? It has been at least six weeks. Dry good … Havebeen sent back. And I know you received these over two weeks ago I talked a lady who told me so. Customer service has been disappointing.
I am on my second month of Nutrisystem and I am enjoying the food and losing weight. However, I specified where I was asked that I wanted no more spicy foods; Kung Pao noodles, chili and beans.. How did this happen? For my second month of food, I specified at extra cost to NOT have any spicy foods in my order at all. I cannot eat them. What can I do about this?
In my last order one of the dinners, chicken pot pie, had mold all over the outside of the package. Needless to say I threw it away but must say I am not at all pleased with this. Makes me wonder if it could possibly affect all the other items in my order.
Just an email that your company has sent another order plus one prior to this which I have not ordered at. Of course, I said NO. You have put these TWO orders on my credit card to my dismay. I received an email that my next order was to be processed this week to be shipped on March I only started this plan 2 weeks ago so it is not time for another order.
I delayed it for a week. I have tried the number 3 times and have been on hold for hours. I want to cancel my account. I have lost 30 lbs and have been very happy with your product.
I am ready to go on my own and eat right. Please use this as my cancellation. I will not allow any more money to be taken out of my account. Please send verification of my cancellation. That is the ugliest blue and white dress that I have ever seen on a woman.
I was a bit disappointed in changing my choices online. I made the changes but the system kept defaulting to my original choices. Loved the breakfast food, lunch was weak on choices. Dinner always seemed to be the same. I weighed and I'm 5'5. I didn't have Alot to lose and is usually difficult for me to do Lost 15 pounds in 12 weeks, I am finishing up the last of my food and am maintaining at without effort!
Thank you for getting me back on track. I hope to be back in a size 8 on my own from here! They i am very disappointed with nutri system. They debited my account without being told and never asked me to pick out my menu. I will never order nutri system again. I ordered I too had trouble with cancellation. I ordered online never being advised there was more to come. It is not clear when ordering.
I changed many of the options, as Marie Osmond says there is over choices I guess that is the superstar menu that I wasn't privy to. I did however receive a large order, but none of the things I changed got changed. A few of the thing I did order came. I must say that the taste of most of the food was better than I expected.
I called back to ask about the program as there is no mention of the bars so I wasn't sure if they were part of lunch or a lunch entree. To my dismay they exist as an entree. Although I am struggling with portion size because this is why aim overweight to begin with, but this is where it began I was going to order it for my mom, sister and cousin, but I felt it was not clear, I got frozen and dry food I will never eat and instead of customer service I heard the run around.
I think for month two I will call Jenny Craig and maybe I will get the food I ordered, and better customer service. Please click on the number of stars to award for the company's customer service. Please do not enter personal information into the comments.